Are you new to e-commerce? Or maybe you’re looking to switch to Local Line from another platform. This blog breaks down what to expect when you become a customer of Local Line, the all-in-one farm software tool!
Our farm e-commerce platform offers a variety of features to help manage your farm sales and operations more effectively, from inventory management and subscriptions to customer management and reporting and analytics. Providing affordable subscription plans, Local Line is built to support your unique needs and help grow your farm.
Switching platforms can be overwhelming, but rest assured, Local Line is here to support you and make this transition as smooth as possible.
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Your journey with Local Line begins with sales. This first touchpoint is your opportunity to see firsthand how Local Line works. Once you’re on board with Local Line, our sales team will help finalize your plan and payment.
From there, they’ll introduce you to your onboarding manager through a formal introduction email. This ensures a seamless transition from sales to onboarding and provides a point of contact at every step.
Local Line’s onboarding manager is an expert in our platform. They are dedicated to helping you get the most out of Local Line. They will work with you to understand your business, set up your account, and ensure you’re comfortable using the platform.
The first onboarding stage is ensuring Local Line is set up to meet your specific needs. Your onboarding manager will provide you with an onboarding guide and align on the following:
The onboarding guide also includes a checklist to help you stay on track. This ensures you get your storefront up on time and on your terms. At a glance, the checklist covers the following:
Your onboarding manager will help you through each task and provide detailed instructions. The best part? Our onboarding experience is included with every subscription type at no additional cost!
Success story: Read how Local Line helped Melvin’s Fark to Fork digitize their farm operations and provided a seamless onboarding experience!
Whether you’re just starting out or migrating from another software tool, your onboarding manager will work with you to ensure your data is transferred over and added in accurately.
Local Line’s onboarding manager, Alison, walks you through migrating your products, customers, payments, and fulfillment options from a generic e-commerce software to Local Line.
You can also customize your own storefront to match your farm’s brand. The video below will show you how that looks when setting up your farm e-commerce.
Once your online farm store is live, your onboarding manager will help you launch with email marketing and social media support. But our support doesn’t stop there! Local Line’s customer support team will follow up with you and continue to offer support to ensure everything runs smoothly.
No matter how long you’ve been with Local Line, someone is always there to help you, so never hesitate to reach out! We strive to help you build confidence as you sell and succeed long-term. We want to ensure you have the resources and support needed to grow your business.
Local Line’s customer support team is only a phone call or email away: support@localline.ca, and toll-free at 1-855-699-1026. Our support is available 7 days a week from 9 a.m. - 9 p.m. EST, and we typically respond within a couple of hours.
While you wait, we also have a Support Centre available for you to access 24/7! It includes articles, tutorials, and FAQs to help you find the information you need quickly and easily.
Success story: See how Black Barn Farms unlocked record online farm sales. Plus, learn more about their smooth transition to Local Line.
Local Line is designed for farms, producers, and food hubs selling produce, meat, and perishable goods direct to consumer (DTC) and to wholesale channels. Whether you manage a small family farm, run a food hub, operate a CSA, or sell produce wholesale, Local Line offers farm-focused tools to simplify sales, inventory management, and customer relationships. Local Line is also ideal for streamlining farm operations and for those looking to grow their business online.
Unlike traditional e-commerce solutions, Local Lines offers farm-focused features such as subscriptions, price-by-weight, vendor management, real-time inventory management, custom price lists, customer management, order and invoice tools (i.e., pick and pack lists), fulfillment (i.e., pick up and/or delivery), and reports and analytics.
Local Line supports various farm business models like small farms, CSAs, herdshares, food hubs, and wholesale sellers to save time, reduce administrative tasks, and better serve their customers.
Not exactly! Local Line is an all-in-one sales platform designed for farms and food hubs. While we are currently developing marketplace features to allow you to build your own local marketplaces, we also offer comprehensive support for buyers. If you're a buyer, be sure to check out our buyers page.
Local Line is available in the USA, Canada, the United Kingdom, Ireland, Australia, and New Zealand. If you’d like Local Line to be available in your country, join our international waitlist to stay updated on our expansion plans.
Local Line is currently available in English, French, and Spanish. Local Line allows you to translate both your storefront and back office into English/French/Spanish, creating a more tailored user experience for your customers when they order, and your employees when they use back office features. We’re committed to supporting farmers around the world and as such, we plan to support more languages in the future!
Yes! With a paid Local Line plan, you can sell directly to your own customers in addition to selling through local food hubs or farmers' markets. Visit our pricing page to find the plan that best suits your needs. If you have any questions, feel free to reach out to us, and we’ll be happy to assist you.
Absolutely. With Local Line, you can easily create and manage subscriptions for your CSA. It allows you to offer your customers a seamless subscription experience, ensuring they regularly receive their share of your farm's produce, while also simplifying the management process for you.
Additionally, with the store credits feature enabled in your Local Line account, your CSA customers can purchase credits in advance and use them upon checkout. This makes managing your CSA smoother and more efficient.
Yes! Local Line allows you to add connected vendors, who manage their own products, and managed vendors, whose products you manage. Learn more about vendor management.
Yes! Local Line enables you to create and manage different pricing structures for various customer segments. You can set up separate catalogues, or price lists, for your retail and wholesale customers, ensuring tailored pricing for each group.
A price list is a specific product catalogue that you create for a set of customers. With Local Line, you can create various price lists to cater to different customer types. Each price list has a monthly cost; you can select the number of price lists you need.
